AHA eProduct (eBook & Digital Video) FAQs

You must register on elearning.heart.org before starting a course.

1. In the top navigation, click Register.
2. Fill out all required information on the registration form.
3. Please do not re-register if you have done so previously.
4. Save your email address and password you used for future reference.

The elearning.heart.org/mycourse page is visible to all signed-in students. From this page, you can do the following:

• Start a course or access a previously started course
• See your active & completed courses
• Apply for applicable CE credit
• Print course completion certificates
• Edit account information

In order to begin a new course, follow these steps:

1. Go to elearning.heart.org/mycourse 
2. Click the course name in the Active Courses section
3. The course name is a hyperlink that will take you into the course

On the course home page, always start with the first exercise. You will receive instructions on what you need to do to complete the course. Once you finish an exercise, return to the Course Home page and move to the exercise you wish to complete on the list. 

Courses are comprised of modules that include exercises to reinforce and check that students understand the information. We refer to these as required exercises. Required exercises are mandatory and require 100% accuracy to complete the course.  

Course pages feature arrows to use for navigation. Click the arrows to proceed to the next page in the course. 

No, once you complete an exercise it is automatically saved and appears with a "Review" on the course home page, with a checkmark to the left of the exercise title. Your work in an exercise, however, will not be saved if you log out before you finish that exercise. 

Yes. You can enter and exit a course as often as necessary. If you are not active in the course for 30 minutes, your user session will time out. When this happens, you will see a message that your session expired. Simply log in again and return to the course. You will see all of your completed exercises have been saved.

For courses that require an online test, the test must be completed in a single session with no breaks.

After successfully completing the online course, you will receive a Certificate of Completion.

1. Go to elearning.heart.org/certificates 
2. In the Completion Certificates column, click the mail icon to email your certificate or click the download icon to download your certificate and print.

When you purchase multiple courses, you can share a course with others from elearning.heart.org/mycourse. They are then sent a link, which they click to activate and begin the course you shared with them. 

In order to share a new course, follow these steps:

1. Go to elearning.heart.org/mycourse. 
2. Click ‘Share’ next to the course you would like to send to someone.
3. Fill in the name and email address of that person.
4. They will receive an email with a link to the course and instructions on how to activate it, as well as your name and email address.

In order to view your shared courses record, follow these steps:

1. Go to elearning.heart.org/mycourse.
2. Go to the ‘Share Courses’ section.
3. Click ‘Summary’ next to the course to see a list of the people you have shared that course with.

After successfully completing the online course you will receive a Certificate of Completion.

1. Go to elearning.heart.org/certificates.
2. In the “Completion Certificates” column, click the mail icon to email your certificate or click the download icon to download your certificate and print.

Yes.

1. Go to elearning.heart.org/certificates.
2. In the “Completion Certificates” column, click the download icon to download your certificate and print

Most likely, one of your required exercises has not been completed.

1. Go to elearning.heart.org/mycourse
2. In the “Active Courses” section, select the course in question.
3. Scroll down the course home page and make sure that all of the required modules have been completed.
4. After you verify that all of your required exercises, including the evaluation, are complete, click the “Course Homepage” link.

Your certificate should now be available at elearning.heart.org/certificates. 

The date you completed your course is displayed in your Completed Courses.

1. Go to elearning.heart.org/mycourse.
2. In the “Completed Courses” section, you will see the date you completed the course.

The name on your account when you register on the site is the name which will appear on your Course Completion Certificate. 

No. Your account is unique to your email address and only one person’s name can be listed on any account. 

The certificate from the online course is valid for up to one year from the completion date in order to participate in a Skills Session. However, you should review the information in the online course within a few days prior to participating in a Skills Session. In some circumstances, completing an online course more than a few days prior to a Skills Session has prevented students from being successful in those Skills Sessions.