AHA eProduct (eBook & Digital Video) FAQs

Download the latest version of the AHA eBook Reader App to enjoy the full functionality of eBooks and Digital Videos.

Download Viewing Instructions for eBooks and Streaming Videos (.pdf).  

Download Online Exam information including FAQs and technical specifications (.pdf). 

American Heart Association (AHA) eBooks allow users to read publications on personal computers and mobile devices. Users can read eBooks online or download them for offline reading.  

AHA course digital videos are available in streaming/downloadable format and feature the same content as the course DVDs. This format allows instructors to stream course digital videos online or download them on the AHA eBooks Reader app and is an alternative option to DVDs and DVD players. Course digital videos are to be used by AHA instructors teaching courses.  

eBooks: When you purchase an eBook or redeem an access code, you are obtaining the right to read the content online as well as download it to your own device to be accessed offline. These rights are subject to technology conditions and limitations as well contractual agreements between the AHA and its vendors.

Digital videos: When you purchase a  digital video or redeem an access code, you are obtaining the right to watch the content online or in the AHA eBook Reader App. Your access to purchased digital videos will not expire but new editions of the product will need to be purchased separately. These rights are subject to technology conditions and limitations as well as contractual agreements between the AHA and its vendors. 

Individual AHA eBooks are updated if/when there are major science changes, the course details change, errors occur, or other updates are needed for the edition of the book purchased. Otherwise, supplementary materials with minor changes will be provided. When a new edition of an eBook is officially released, it is considered a new product and the previous edition becomes outdated. You will have to purchase a new edition whenever they become available.  

AHA eBooks and course digital videos are linked to an individual’s eBookstore account. The AHA does not condone the sharing of username/login credentials among multiple users.   

Your AHA eBookstore account can be logged into a maximum of three devices at once. If you attempt to login into any additional devices, you will be prompted to remove a device from your account. Devices can be managed in the Profile section of the eBookstore under Device List or you can remove devices by logging out on the device you wish to remove. Course digital videos and eBooks are for single users and are intended to be viewed on one device at a time.  

Additional information about AHA eBooks:

• AHA eBooks are encrypted PDF/ePub2 files.
• AHA course digital videos are .mp4 files.
• You can download eBooks to the AHA eBook Reader app on your personal computer for offline viewing (PC or Mac). You cannot use a third-party application to read AHA eBooks.
• AHA eBooks cannot be printed.
• eBooks purchased through the AHA eBookstore cannot be read on Apple’s iBook app or any other third-party readers (e.g. Kindle, Barnes and Noble eReader, Stanza, Mobipocket Reader, Microsoft Reader). They must be accessed through the AHA eBook Reader app or online.
• eBooks and course digital videos purchased on the AHA eBookstore cannot be copied to a flash drive.

You must register on elearning.heart.org before starting a course.

1. In the top navigation, click Register.
2. Fill out all required information on the registration form.
3. Please do not re-register if you have done so previously.
4. Save your email address and password you used for future reference.

The elearning.heart.org/mycourse page is visible to all signed-in students. From this page, you can do the following:

• Start a course or access a previously started course
• See your active & completed courses
• Apply for applicable CE credit
• Print course completion certificates
• Edit account information

In order to begin a new course, follow these steps:

1. Go to elearning.heart.org/mycourse 
2. Click the course name in the Active Courses section
3. The course name is a hyperlink that will take you into the course

On the course home page, always start with the first exercise. You will receive instructions on what you need to do to complete the course. Once you finish an exercise, return to the Course Home page and move to the exercise you wish to complete on the list. 

Courses are comprised of modules that include exercises to reinforce and check that students understand the information. We refer to these as required exercises. Required exercises are mandatory and require 100% accuracy to complete the course.  

Course pages feature arrows to use for navigation. Click the arrows to proceed to the next page in the course. 

No, once you complete an exercise it is automatically saved and appears with a "Review" on the course home page, with a checkmark to the left of the exercise title. Your work in an exercise, however, will not be saved if you log out before you finish that exercise. 

Yes. You can enter and exit a course as often as necessary. If you are not active in the course for 30 minutes, your user session will time out. When this happens, you will see a message that your session expired. Simply log in again and return to the course. You will see all of your completed exercises have been saved.

For courses that require an online test, the test must be completed in a single session with no breaks.

After successfully completing the online course, you will receive a Certificate of Completion.

1. Go to elearning.heart.org/certificates 
2. In the Completion Certificates column, click the mail icon to email your certificate or click the download icon to download your certificate and print.

When you purchase multiple courses, you can share a course with others from elearning.heart.org/mycourse. They are then sent a link, which they click to activate and begin the course you shared with them. 

In order to share a new course, follow these steps:

1. Go to elearning.heart.org/mycourse. 
2. Click ‘Share’ next to the course you would like to send to someone.
3. Fill in the name and email address of that person.
4. They will receive an email with a link to the course and instructions on how to activate it, as well as your name and email address.

In order to view your shared courses record, follow these steps:

1. Go to elearning.heart.org/mycourse.
2. Go to the ‘Share Courses’ section.
3. Click ‘Summary’ next to the course to see a list of the people you have shared that course with.

After successfully completing the online course you will receive a Certificate of Completion.

1. Go to elearning.heart.org/certificates.
2. In the “Completion Certificates” column, click the mail icon to email your certificate or click the download icon to download your certificate and print.

Yes.

1. Go to elearning.heart.org/certificates.
2. In the “Completion Certificates” column, click the download icon to download your certificate and print

Most likely, one of your required exercises has not been completed.

1. Go to elearning.heart.org/mycourse
2. In the “Active Courses” section, select the course in question.
3. Scroll down the course home page and make sure that all of the required modules have been completed.
4. After you verify that all of your required exercises, including the evaluation, are complete, click the “Course Homepage” link.

Your certificate should now be available at elearning.heart.org/certificates. 

The date you completed your course is displayed in your Completed Courses.

1. Go to elearning.heart.org/mycourse.
2. In the “Completed Courses” section, you will see the date you completed the course.

The name on your account when you register on the site is the name which will appear on your Course Completion Certificate. 

No. Your account is unique to your email address and only one person’s name can be listed on any account. 

The certificate from the online course is valid for up to one year from the completion date in order to participate in a Skills Session. However, you should review the information in the online course within a few days prior to participating in a Skills Session. In some circumstances, completing an online course more than a few days prior to a Skills Session has prevented students from being successful in those Skills Sessions.