AHA eProduct (eBook & Digital Video) FAQs
AHA eProduct & eLearning Course Technical Specifications
AHA eProduct (eBook & Digital Video) FAQs
AHA eLearning Course FAQs
AHA eProduct & eLearning Course Technical Specifications
AHA eProduct (eBook & Digital Video) FAQs
AHA eProduct & eLearning Course Technical Specifications
AHA eProduct & eLearning Course Technical Specifications
AHA eProduct & eLearning Course Technical Specifications
AHA eProduct Helpful Tips
AHA eLearning Course Helpful Tips
AHA eProduct & eLearning Course Technical Specifications
AHA eLearning Course Helpful Tips
AHA eLearning Course Helpful Tips
AHA eLearning Course Helpful Tips
AHA Online Exam Helpful Tips
AHA eLearning Course Helpful Tips
AHA eLearning Course Helpful Tips
AHA eProduct (eBook & Digital Video) FAQs
Download the latest version of the AHA eBook Reader App to enjoy the full functionality of eBooks and Digital Videos.
Download Viewing Instructions for eBooks and Streaming Videos (.pdf).
Download Online Exam information including FAQs and technical specifications (.pdf).
What is an eBook?
American Heart Association (AHA) eBooks allow users to read publications on personal computers and mobile devices. Users can read eBooks online or download them for offline reading.
What is a course digital video?
AHA course digital videos are available in streaming/downloadable format and feature the same content as the course DVDs. This format allows instructors to stream course digital videos online or download them on the AHA eBooks Reader app and is an alternative option to DVDs and DVD players. Course digital videos are to be used by AHA instructors teaching courses.
What are my rights to the content?
eBooks: When you purchase an eBook or redeem an access code, you are obtaining the right to read the content online as well as download it to your own device to be accessed offline. These rights are subject to technology conditions and limitations as well contractual agreements between the AHA and its vendors.
Digital videos: When you purchase a digital video or redeem an access code, you are obtaining the right to watch the content online or in the AHA eBook Reader App. Your access to purchased digital videos will not expire but new editions of the product will need to be purchased separately. These rights are subject to technology conditions and limitations as well as contractual agreements between the AHA and its vendors.
If the science in an eBook changes, or if there are updates to the course details before the new edi
Individual AHA eBooks are updated if/when there are major science changes, the course details change, errors occur, or other updates are needed for the edition of the book purchased. Otherwise, supplementary materials with minor changes will be provided. When a new edition of an eBook is officially released, it is considered a new product and the previous edition becomes outdated. You will have to purchase a new edition whenever they become available.
Can I share my eBooks and course digital videos among multiple users?
AHA eBooks and course digital videos are linked to an individual’s eBookstore account. The AHA does not condone the sharing of username/login credentials among multiple users.
What is the device limit for eBooks and course digital videos?
Your AHA eBookstore account can be logged into a maximum of three devices at once. If you attempt to login into any additional devices, you will be prompted to remove a device from your account. Devices can be managed in the Profile section of the eBookstore under Device List or you can remove devices by logging out on the device you wish to remove. Course digital videos and eBooks are for single users and are intended to be viewed on one device at a time.
What types of files are eBooks and course digital videos and what are their restrictions?
Additional information about AHA eBooks:
- AHA eBooks are encrypted PDF/ePub2 files.
- AHA course digital videos are .mp4 files.
- You can download eBooks to the AHA eBook Reader app on your personal computer for offline viewing (PC or Mac). You cannot use a third-party application to read AHA eBooks.
- AHA eBooks cannot be printed.
- eBooks purchased through the AHA eBookstore cannot be read on Apple’s iBook app or any other third-party readers (e.g. Kindle, Barnes and Noble eReader, Stanza, Mobipocket Reader, Microsoft Reader). They must be accessed through the AHA eBook Reader app or online.
- eBooks and course digital videos purchased on the AHA eBookstore cannot be copied to a flash drive.
AHA eLearning Course FAQs
How do I register to use the site?
You must register on elearning.heart.org before starting a course.
- In the top navigation, click Register.
- Fill out all required information on the registration form.
- Please do not re-register if you have done so previously.
- Save your email address and password you used for future reference.
Where do I access my course information?
The elearning.heart.org/mycourse page is visible to all signed-in students. From this page, you can do the following:
- Start a course or access a previously started course
- See your active & completed courses
- Apply for applicable CE credit
- Print course completion certificates
- Edit account information
How do I start a new course?
In order to begin a new course, follow these steps:
- Go to elearning.heart.org/mycourse
- Click the course name in the Active Courses section
- The course name is a hyperlink that will take you into the course
Where do I begin in a course?
On the course home page, always start with the first exercise. You will receive instructions on what you need to do to complete the course. Once you finish an exercise, return to the Course Home page and move to the exercise you wish to complete on the list.
What is a required exercise?
Courses are comprised of modules that include exercises to reinforce and check that students understand the information. We refer to these as required exercises. Required exercises are mandatory and require 100% accuracy to complete the course.
How do I move through the exercises?
Course pages feature arrows to use for navigation. Click the arrows to proceed to the next page in the course.
Do I need to save my completed exercises?
No, once you complete an exercise it is automatically saved and appears with a "Review" on the course home page, with a checkmark to the left of the exercise title. Your work in an exercise, however, will not be saved if you log out before you finish that exercise.
Can I take a break while working in a course?
Yes. You can enter and exit a course as often as necessary. If you are not active in the course for 30 minutes, your user session will time out. When this happens, you will see a message that your session expired. Simply log in again and return to the course. You will see all of your completed exercises have been saved.
For courses that require an online test, the test must be completed in a single session with no breaks.
How do I show I completed an online course?
After successfully completing the online course, you will receive a Certificate of Completion.
- Go to elearning.heart.org/certificates
- In the Completion Certificates column, click the mail icon to email your certificate or click the download icon to download your certificate and print.
How do course licenses work on eLearning.heart.org?
When you purchase multiple courses, you can share a course with others from elearning.heart.org/mycourse. They are then sent a link, which they click to activate and begin the course you shared with them.
How do I send courses to other people?
In order to share a new course, follow these steps:
- Go to elearning.heart.org/mycourse.
- Click ‘Share’ next to the course you would like to send to someone.
- Fill in the name and email address of that person.
- They will receive an email with a link to the course and instructions on how to activate it, as well as your name and email address.
How can I see who I have shared courses with in the past?
In order to view your shared courses record, follow these steps:
- Go to elearning.heart.org/mycourse.
- Go to the ‘Share Courses’ section.
- Click ‘Summary’ next to the course to see a list of the people you have shared that course with.
AHA eLearning Course Completion Certificate FAQs
How do I show I completed the online course?
After successfully completing the online course you will receive a Certificate of Completion.
- Go to elearning.heart.org/certificates.
- In the “Completion Certificates” column, click the mail icon to email your certificate or click the download icon to download your certificate and print.
Can I reprint my certificate?
Yes.
- Go to elearning.heart.org/certificates.
- In the “Completion Certificates” column, click the download icon to download your certificate and print
I think I passed the course, but I cannot access or print my certificate.
Most likely, one of your required exercises has not been completed.
- Go to elearning.heart.org/mycourse
- In the “Active Courses” section, select the course in question.
- Scroll down the course home page and make sure that all of the required modules have been completed.
- After you verify that all of your required exercises, including the evaluation, are complete, click the “Course Homepage” link.
Your certificate should now be available at elearning.heart.org/certificates.
How do I see the date I completed a course?
The date you completed your course is displayed in your Completed Courses.
- Go to elearning.heart.org/mycourse.
- In the “Completed Courses” section, you will see the date you completed the course.
Why is the name on my Course Completion Certificate incorrect?
The name on your account when you register on the site is the name which will appear on your Course Completion Certificate.
Can two people share an account?
No. Your account is unique to your email address and only one person’s name can be listed on any account.
How long is the certificate for my online course valid in order to take a skills session?
The certificate from the online course is valid for up to one year from the completion date in order to participate in a Skills Session. However, you should review the information in the online course within a few days prior to participating in a Skills Session. In some circumstances, completing an online course more than a few days prior to a Skills Session has prevented students from being successful in those Skills Sessions.
AHA eProduct & eLearning Course technical Specifications
To ensure the best website and app functionality, please make sure to use the most recent browser ve
Platforms that support eBooks & digital videos:
Online Browsers
- Chrome – Version 70 and above
- Firefox – Version 65 and above
- Safari – Version 12 and above
- Internet Explorer – Version 11 and above
- iOS device browsers – Version 11 and above
- Android device browsers – Version 9.0 and above
Apps
- iOS App: AHA eBook Reader app can be installed on iPhones and iPads with iOS version 11 and above.
- Android App: AHA eBook Reader app can be installed on tablets and smartphones with Androids OS version 9.0 and above.
- Mac App: AHA eBook Reader app can be installed macOS version 10.12 Sierra and above.
To maximize your eLearning Course experience, we recommend using the following settings. Your hardware should meet the following recommended requirements:
Computer Hardware
- Intel Core 2 Duo Processor or equivalent
Operating Systems
- Windows 7 or newer
- Mac OS 10.7 or newer
- iOS
- Android
Internet Connection
- Broadband - DSL, Cable Modem, Fiber, Wireless
Web Browsers
- The latest versions of Chrome (recommended), Firefox, Edge, & Safari
Additional Software or Plugins
- Adobe Acrobat Flash (only for older courses); Adobe Acrobat Reader
AHA eProduct Helpful Tips
Additional Information about eBooks and other Digital Products
When you purchase an American Heart Association (AHA) eProduct from APHE, the access code for the product is issued by a member of our team. You will receive an email from [email protected]. The email will direct you to click a link. The link takes you to ebooks.heart.org. You will create or log into an account.
If you do not receive an email from [email protected] with your eProduct information, please check your Spam or Junk folder.
Please click here for Download Viewing Instructions for eBooks and Streaming Videos (.pdf).
The AHA has adopted an open-resource policy for all exams. Open resource means that students may use resources as a reference while completing the exam. Resources could include the provider manual, either in printed form or as an eBook on personal devices, any notes the student took during the provider course, etc.
Please remember to bring an Internet-enabled device (smart phone, tablet, laptop, etc) to class so you can use your eBook for reference on the exam. You may choose to bring two devices to class so you have one to access your eBook and another to complete the Online Exam on.
An Internet connection issue during your class may prevent you from accessing your eProduct. APHE recommends that you download the AHA eBook Reader App on your Internet-enabled device prior to coming to class. To do so, visit ebooks.heart.org and click “Download AHA eBook Reader App” in the upper right corner of the screen.
Please contact us for additional assistance.
AHA eLearning Course Helpful Tips
Additional Information about Online Courses
When you purchase an American Heart Association (AHA) eLearning Course from APHE, the access code for the product is issued by a member of our team. You will receive an email from [email protected]. The email will direct you to click a link. The link takes you to elearning.heart.org. You will create or log into an account.
If you do not receive an email from [email protected] with your eLearning Course information, please check your Spam or Junk folder.
When you have completed your eLearning Course, you will need to send your Course Completion Certificate to APHE. To do so, please follow these steps:
- Go to elearning.heart.org/certificates.
- Sign in using the same email address that you used to access the eLearning Course.
- Find the eLearning Course that you have successfully completed, click "Email" and then click "Completion Certificate."
- In the new window that opens, enter “APHE” in the “Recipient Name” field and “[email protected]” in the “Recipient Email ID” field, and click “Send.”
If you are not able to send your certificate, you may not have completed all course requirements. Completion of the survey is required before you can access your certificate. To complete your eLearning Course and survey, please follow these steps:
- Go to elearning.heart.org/mycourse.
- Sign in using the same email address that you used to access the eLearning Course.
- Find the eLearning Course that you are working on and click “Resume.”
- If neither “Certificate” nor “Survey” are not highlighted Red, you still must complete the course. Click “Resume” and complete any remaining course requirements.
- If “Survey” is highlighted Red but “Certificate” is not, click “Survey” to complete the survey so you can access your certificate.
- When “Certificate” is highlighted Red, you may click it to download and email the certificate to [email protected].
Please contact us for additional assistance.
AHA ONLINE EXAM Helpful Tips
Information about the Online Exam
Download Online Exam information including FAQs and technical specifications (.pdf)
The American Heart Association (AHA) has developed Online Exams, which are the preferred method for administering AHA exams, as exam security is improved and the AHA can collect key performance data. The AHA and APHE expect all instructors to administer Online Exams.
When you arrive at your class, you will digitally sign in using an Internet-enabled device and provide an email address that you can access on your device during the class. Near the end of your class, your instructor will send you an email with a link to your Online Exam.
To Activate & Take the Online Exam
1. Open your email and click (or tap) the link to open the exam.
2. Click (or tap) “ACTIVATE COURSE”
3. “Sign In” or “Create an Account”
4. Under “Recent Activity,” find the “BLS Online Exam for Instructor-Led Training” and click (or tap) “START.” If you do not see “Recent Activity,” refresh your browser.
5. On a new screen, you will see “Open-Resource Policy,” which you can read and close.
6. Read the instructions and click (or tap) “Start” to begin the Online Exam.
**Do not attempt to “go back,” as this will cause the exam to restart.
7. After you complete the final question of the exam, your screen will display your score and any questions that you answered incorrectly. Notify your instructor that you have completed the exam, and your instructor will go through your exam results with you.
8. A passing exam score is 84% or higher. If your score is lower than 84%, you must retake the exam. After you click “CONTINUE,” you will start your next exam attempt.
9. When you have passed the exam and reviewed the questions that you answered incorrectly, click “EXIT EXERCISE” (top right of the screen).
10. Click (or tap) “PROVIDE SURVEY.”
11. When you have completed the survey, show your device to your instructor. When your instructor verifies that your exam and survey are complete and lets you know, you have completed the course and are free to leave the class.
